Privacy and Cookie Policy

This Privacy & Cookies Policy sets out how we will control, process, secure and manage any personal data that we collect from or about you, or any data provided to us by you.  For the purposes of the General Data Protection Regulation [GDPR], the data controller is:

Food Surveys Ltd
The Platt
Wadebridge
PL27 7AE
UK

Food Surveys Ltd (FSL) carry out a variety of inspection services, and maintain reporting platforms that hold the data generated during those inspections along with company websites.

Those company websites and assets that are covered in this policy include:

This policy covering all company data processing operations has been prepared to maintain individual rights, particularly with regard to automated processing, and to provide transparency to all users of websites and connected services, and to allow users to exercise all right guaranteed by relevant legislation.

This policy is available on request at any time, and can be accessed via every page of all FSL-maintained websites.

Continued use of this site (and any other assets operated by FSL) constitutes acceptance of our terms and conditions of use of the sites. You agree to the use of cookies and other tracers.

The version available on FSL websites is the only valid version of our policy that is in use, and will remain in use until a new version replaces it.

Information Collected on Our Domains and Its Uses:

Personal data includes any information that relates to an identified or identifiable person.  An identifiable person is someone who can be identified directly or indirectly by reference to a name, identification number, contact details, IP address or can be connected to one or more elements of to their physical, physiological, genetic, psychological, economic, cultural or social identity.

The personal information that may be collected on our domains are used by us for the management of relations with you and the improvement of the services we offer.

The personal information collected, processed and stored by FSL websites include:

Contact forms

Forms will collect a combination of the following data:

  • Name
  • Company Name
  • Physical address
  • Email address
  • IP address

This allows us to answer your request and provide any information you have requested of FSL.

This data is emailed to FSL and stored in the servers of our mail hosting provider,  our web hosting provider, and backups.

Newsletters

In order to provide our newsletters to you, we will store and process your name, email address and IP address.

Privacy on specific FSL sites

In order to access the services provided on www.fslreporting.co.uk you will be asked to provide an email address, name and company name when registering for an account.

End users and third parties of services provided by FSL may also be asked to enter personal data on behalf of FSL clients, which may include Name, Company, Job Title, Telephone Number, Postal Address.  For this data, FSL will act as a Data Controller, but you should also be aware that FSL Clients may additionally be a Data Controller and as such should have their own Privacy Policies which you should be aware of.

What automatic data do we collect on our domains?

Cookies

A "Cookie" is an electronic file placed on to your computer (or similar device) and accessed when browsing a website, reading an email, installing or using software or a mobile application, whatever the type of device you use.

By browsing this site, you agree to the use of cookies and other similar trackers.

If you do not wish to accept our use of cookies, it is possible to disable the use of cookies in your browser settings.

This information is used only to track the volume and nature of traffic using this site to assist FSL with the further development and improvement of the website, along with other administrative activities.  It all helps us to improve the quality of what we provide to our clients and website visitors.

Visit http://www.allaboutcookies.org/ for more info on how to manage cookie use on your browser.

Google Services

Analytics

FSL make use of Google Analytics, a process that requires "cookies" stored on your computer to analyse how users use FSL websites.  Data that is collected is transmitted to servers controlled by Google, including a truncated IP address.

Google uses this information to generate reports on website user activity for operators and to provide other services relating to website activity and internet usage.

Google do not link your IP address in Google Analytics to any other Google data, and retain user and event data for 26 months.

You can disable the use of these cookies in your browser settings, but this may limit your ability to access all functionality of this website.

Google provides the following tool to disable the storage of your data including IP address:  https://tools.google.com/dlpage/gaoptout

For more information, please see:

Google Terms of Use:  https://www.google.com/analytics/terms/us.html

Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

reCAPTCHA

FSL web forms utlise Google’s reCAPTCHA service to protect submissions and prevent spam.  This service verifies you are a real person to prevent website forms from being abused by spam bots.

By completing forms, you consent to sending your IP address and possibly other data required by Google for the reCAPTCHA service. Your data will be communicated to Google and used by their services.

Your IP address will be truncated by Google in EU Member States. 

Google will use this information to evaluate your use of this service. Google will not merge your IP address provided through this service with any other Google data.

This data collection is subject to Google's Privacy Policy: https://policies.google.com/privacy?hl=en

Third Parties Provided with Data

FSL currently make use of Sparkpost for bulk system emails.  These may contain personal data provided in order to fulfil contractual requirements.  The Sparkpost privacy policy can be found at:  https://www.sparkpost.com/policies/privacy/

How Long We Retain Your Data

FSL only will hold your information for as long as is necessary, which will vary depending upon the nature of the information and the respective use of the information.  Some data will be retained for a period of up to 6 years, should it be a legal requirement to do so. 

Your personal data will be deleted on request.

How do we store and secure your data?

FSL makes all reasonable effort to ensure that all data is stored in such a way as to ensure the protection, privacy and security of your personal data.  This is done in compliance with the applicable legal regulations.

This process utilises a variety of technical and organisational measures to keep your personal information safe, to prevent unauthorised access, unauthorised use or disclosure.

No online data transmission can be completely guaranteed secure, and no storage mechanism is always secure, but we take all appropriate steps to protect the security of your personal information. 

Storage of your data

All FSL websites, databases and email correspondence are hosted on servers located in the United Kingdom provided by:

GURU (UKD) 3 Centro,
Boundary Way,
Hemel Hempstead,
Hertfordshire,
HP2 7SU,
Reg: 04625539
https://www.guru.co.uk/

Our real time replication servers provide added data security, ensuring constant backups of live data.  These servers are located in the United Kingdom and are provided by:

DigitalOcean
101 Avenue of the Americas, 10th Floor
New York, NY 10013
United States

Our secondary backups are held on servers located in the United Kingdom and operated by:

Amazon AWS (Part of Amazon)
410 Terry Ave N. Seattle, WA 98109, USA.

How can you access, rectify and delete your data?

You have the right to access, correct and to remove your personal data.

You also have the right to limit the processing of your data, and the right to the portability of any personal data transmitted to the processor.

To exercise any of these rights, please contact FSL on privacy@fsldata.co.uk.  We will respond within one month of receipt of the request.

If you subscribed to our newsletters, an unsubscribe link is available in each of the e-mailings sent by FSL.

What can be the other uses of my data?

With the exception of specific circumstances that are fundamental to the completion of providing our services to you, we do not share your information with third parties. Should those circumstances exist, we will never share your data without your specific and clear approval.

Your information may be disclosed when we are legally required to, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

FSL does not provide your data to third parties in any other circumstances.

Linking with third party sites

FSL websites may contain links to and from other websites. 

Please be aware that FSL are not responsible for the privacy policies on any of these websites.  They will also be a data controller of your information and should therefore maintain their own policies.

FSL does not accept any responsibility or liability for any personal information submitted to these websites.

Children's Privacy

No FSL-owned websites are structured specifically to attract anyone under 16.

We do not knowingly collect any information from children under 16 or the age as specified by the data subject's governing laws.

If you or any other parent / guardian believes we may have collected personal data from anyone under this age, please contact us at privacy@fsldata.co.uk

What is the applicable law?

The present conditions of use of our domains are governed by the relevant EU and UK law and subject to the jurisdiction of the courts of FSL’s registered office, subject to a specific attribution of jurisdiction arising from a particular legal or regulatory text.

If you have questions or comments about this policy or if you feel that this site is not following its stated information policy please contact us at privacy@fsldata.co.uk